The city is now accepting applications for the LIHEAP Crisis Component and LIHWAP programs


Eligible citizens can apply for heating, water and sewage subsidies

The Louisville Metro Office of Resilience and Community Services is now accepting applications for the annual crisis component of the Low Income Home Energy Assistance Program (LIHEAP) and the new Low Income Home Water Assistance Program (LIHWAP). Applications will be accepted during designated registration periods or until funds are exhausted

LIHEAP and LIHWAP can support households up to and including 150 percent of federal poverty guidelines that meet program requirements. Benefits are paid directly to the provider of the household.

The LIHEAP crisis component is available until March 31, 2022 to support households experiencing an energy crisis at home. Crisis benefits cover the minimum needed to alleviate the crisis and cannot exceed $600. Households can reapply each time they experience a crisis situation until they have reached their maximum benefit.

LIHWAP, an ARPA (American Rescue Plan Act) authorized emergency response program, provides water and sanitation assistance through various components through September 30, 2023 or until funding is exhausted. Applications for the funding and crisis components will be accepted until June 1, 2022.

  • LIHWAP Subsidy: Households can receive a one-time water utility benefit ranging from $50 to $400 depending on income level, housing category, and type of water utility.
  • LIHWAP Crisis: Households experiencing a water and/or sanitation crisis may receive minimum assistance to mitigate the crisis, but no more than $800. Households can reapply each time they experience a crisis until they reach their maximum benefit.

Eligible households may apply for either or both components, and participation in previous LIHEAP programs does not affect a household’s eligibility. Households must meet eligibility requirements, including income guidelines.

Appointments are required in advance to apply for LIHEAP and LIHWAP to schedule a drop-off at any of the seven locations that use an automated appointment system described below. Residents can apply for both LIHEAP and LIHWAP with a single appointment.

LIHEAP (Low Income Home Energy Assistance Program) crisis component

How to apply:
Jefferson County residents who are eligible for meetings may call the automated scheduler at 502-991-8391 or visit online at


  • households within 150% of the 2021-22 federal poverty guidelines, and
  • Receive a disconnection notification from a meter service provider, or
  • receive a recent invoice with an overdue amount, or
  • receive an eviction notice if ancillary costs are included in the rent, or
  • Be within four days when the bulk fuel runs out; or
  • Be within ten days when the prepaid electricity service runs out.


  • Proof of total household income for the previous month (food stamp statement, social security statement, payslips, or proof of $0 income). Note: Zero Income forms are available at the LIHEAP Drop Box locations or by clicking here.
  • Social security card(s) or (official documentation with social security numbers) or permanent resident card (green card) for each household member; and
  • Notice of cancellation or a recent bill with an amount past due for metered utility services; or
  • Eviction notice and copy of rental agreement if heating costs are included in the rent. or
  • Utility company statement demonstrating 10 days or less of service when subscribing to a prepaid electricity service.
  • LIHEAP application and Family Profile Form can be downloaded at or found in drop boxes at LIHEAP offices.

LIHWAP (Water Assistance Program for Low-Income Households)

How to apply:

Jefferson County residents who are eligible for meetings may call the automated scheduler at 502-991-8391 or visit online at

Eligibility for the LIHWAP Crisis:

  • Jefferson County within 150% of Federal Poverty Guidelines 2021-22, and
  • Louisville Water/MSD account in arrears, or
  • Active payment plan due to arrears, or
  • have received a notification of overdue or dropped connections, or
  • The water supply was interrupted.

Eligibility for the LIHWAP subsidy component:

  • Jefferson County households within 150% of the Federal Poverty Guidelines 2021-22, regardless of their water bill status.


If you are applying for LIHWAP water assistance at the same time as LIHEAP, please include the above documentation and the following:

  • The Louisville Water Application and Family Profile Form can be found at Dropbox locations or online at
  • Current Louisville Water Company bill and/or MSD bill
  • Proof of arrears, payment schedule, or notice of termination for water and/or sewage bills when applying for the LIHWAP Crisis Component.
  • Eligible are tenants whose water and sewage bills are included in the rent. To be eligible, renters must provide proof of payment of all or part (ie HUD Section 8 Housing) water and/or sewer bills. The organization responsible for paying the utilities must prove that part of the rent includes water and/or sewage. A payment will be made on behalf of the household to the organization responsible for payment if the water and/or sewage account information can be provided.

Copies of the documentation along with the downloadable LIHEAP, LIHWAP, and Family Profile form should be turned in at your designated location on the day of your appointment. Applicants will then be contacted by a member of staff within 72 hours (3 business days) of the appointment.

For additional descriptions of LIHEAP and LIHWAP income eligibility, dispensing locations, and other instructions, call 991-8391 or visit us Residents can also visit for more details.

Eligibility for all programs is subject to program calendars, funding availability, schedule availability, verifiable household income, and family size.

Individuals requiring additional information can contact Metro311 by simply dialing 311 or (502) 574-5000 or email [email protected], visit the website’s online customer service at, tweet @LouMetro311 or download the free Mobile 311 app from the website. Residents can also call Metro United Way’s 2-1-1 help referral service.

Community Action Kentucky administers LIHEAP and LIHWAP in partnership with the Kentucky Cabinet for Health and Family Services, which receives funding as a pass-through block grant from the US Department of Health and Human Services.

The Louisville Metro Office of Resilience and Community Services (RCS) serves as the Community Action Agency (CAA) for Louisville/Jefferson County and is part of a network of 23 CAAs throughout Kentucky. For more information about RCS, visit our website: or call 502-574-5050.


About Community Action Kentucky
Community Action Kentucky is the statewide association that represents and supports the 23 Community Action agencies across Kentucky working to empower individuals and families to achieve greater economic stability and long-term success. With a presence in all 120 Kentucky counties, Community Action agencies provide life-changing resources and programs in support of a wide range of service areas, including food security, transportation, household energy, early childhood education, elder support, emergency services, housing assistance, human development, youth enrichment and more. As the nationwide voice for local government, Community Action Kentucky works to address policy issues that impact low-income individuals and nurture wide-ranging partnerships that improve the lives of thousands of Kentuckians and enable them to achieve their goals. For more information about Community Action Kentucky, visit


About Author

Comments are closed.